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From Frank, 1/30/17, "Resolved Time Summary per Assignee: 04/01/2016 to 01/01/2017":
Assumptions for analysis portion
- In a year, 52 weeks * 5 workdays = 260 workdays/yr. Assume staff have 3 weeks vacation, and 2 weeks University Holidays, so 5 weeks * 5 days = 25 workdays. Thus 235 workdays per year (=260-25).
- 19.6 workdays per month (=235/12). This represents the available FTEs.
Total flow summary: There is an average of over 6.4 tickets resolved by our group each workday,.
- We averaged 138.5 resolved tickets per month.
- Using 21.7 Per above assumption, 19.6 workdays per month, we come up with: 138.5 / 2119.7 6 = ~6~7.4 1 resolved tickets per workday.
This number assumes (incorrectly!) no holidays observed or vacations taken, both of which reduce the number of workdays available.
Chemistry, for this 8 month period:
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