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From Frank, 1/30/17, "Resolved Time Summary per Assignee: 04/01/2016 to 01/01/2017":
In a year, 52 weeks * 5 workdays = 260 workdays/yr. Assume staff have 3 weeks vacation, and 2 weeks University Holidays, so 5 weeks * 5 days = 25 workdays.
Total flow summary: There is an average of over 6.4 tickets resolved by our group each workday,.
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