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Reported issue to CIT, 4/22/16 (Friday)

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From: Oliver B. Habicht
Sent: Thursday, April 28, 2016 9:29 AM
To: Cornell IT Service Desk <itservicedesk@cornell.edu>
Subject: RE: INC000001659658 Slowness in VDI: A recent, negative change

Jeff,

Thank you for writing. The rubber-banding of textual inputting and other related slowness was not evident this week (3+ days, now).

Did you determine what it may have been, in order to prevent or address future symptoms like this? Has that scope been determined?

Is there monitoring put into place to detect this kind of problem so end-users are not the first having to report it? (Most won't, based on my experience.) A good way to monitor such a service is for service provider staff members to "live" in the service which can at least confirm that what I experienced may have just been restricted to my virtual instance rather than a system-wide issue (scope of problem)

I am no longer seeing the problem so, from my narrow perspective, as a single end-user, you can close this ticket. But I would appreciate knowing the answers to the above questions, moving forwards. Thank you, -Oliver.

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I am reporting periodic, frequent slowness in my VDI. Please restore the performance to what it was!

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