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Assigned Group, Summary, First Name, Last Name, Contact Type, Reported Date (Why are there two? Do they differ?), Responded Date, Last Resolved Date, Closed Date, Last Acknowledged Date, Last Modified, Re-Opened Date, Service, Status (is either resolved or (auto-)closed, depending on query date), Assignee, Resolution, Customer Building Name, ID.
From Frank, 4/25/16, "Resolved tickets for 3-1 thru 4-12-16":
|
| Resolved within 1 day | Resolved in more than 1 day | Total |
Chemistry | Lulu Zhu | 2 | 8 | 10 |
| Michael E Hint | 41 | 32 | 73 |
| Oliver B Habicht | 9 | 8 | 17 |
| Roger W Garnett | 16 | 8 | 24 |
| Total | 68 | 56 | 124 |
From Frank, 3/16/16: . For January 2016:
Assigned Group | Hours Captured | Assignee | Incident Closed/Resolved |
Chemistry | No Effort | Lulu Zhu | 14 |
|
| Michael E Hint | 55 |
|
| Oliver B Habicht | 14 |
|
| Roger W Garnett | 18 |
| No Effort | Sub-Total | 101 |
Chemistry |
| Total | 101 |
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