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Identify all resolved tickets in time-period.
Process
I wrote to Frank 1/14/16 to request report from Greg Christofferson. Excerpt:
Thanks for discussing Remedy reports with me this morning, inspired by Greg Christofferson’s <gc88> recent referral to me. Greg thought he was already sending you the report data that I had discussed with him I wanted for our group.
What you and I discussed is if we could start with getting data for one month, to start. Get data for each of the 4 full-time staff members in Chemistry IT/ Physics IT with how many tickets we resolved in the Chemistry queue. Once we nail down a report with the right info we can broaden the time, include student staff, and pull in data from our other 2 queues (Chemistry 2 and Physics).
Details
This provides us with a measure of volume, to compare with our monthly snap-shots of outstanding tickets.
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