Page History

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Date	Open tickets	Of open: Assigned	Of open: In Progress	Of open: Pending	Notes
1/14/16	76	11	48			17	Plus 6 for project related to establishing maintenance agreements. Late counts! (I thought I'd already done them earlier Thought already done , but hadn't. So, late in the month! )
12/1/15	66	3	46	17	In Nov., Roger away 3 weeks, and Michael away 1 week.
10/30/15	59	2	35	22	Worked hard to get our ticket count down. None left for inventory.
10/5/15	81	5	56	20	Plus 3 for inventory (by student staff).
9/2/15	90	5	63	22	Plus 3 for inventory (by student staff).
8/12/15	96	14	56	26	Plus 3 for inventory (by student staff). High volume of demand continued, non-stop.
7/9/15	75	6	43	26	Plus 3 for inventory (by student staff). Very busy spike of demand and staff out on vacation.
6/1/15	52	6	29	17	Plus 3 for inventory (by student staff)
5/1/15	42	2	33	7	Reflects successful major push to clean out stale "Pending" tickets. Disciplined acknowledgment of tickets out of "Assigned", too. Plus 4 for inventory (by student staff)
4/6/15	63	10	29	22	Plus 4 for inventory (by student staff)
3/3/15	67	7	38	22	Plus 6 for inventory (by student staff)
2/2/15	77	21	38	18	Plus 11 for inventory (by student staff)
1/6/15	66	23	30	13	Plus 11 for inventory (by student staff)
11/3/14	78	26	33	19	Plus 11 for inventory (by student staff)
10/3/14	87	31	34	22	Plus 9 for inventory (by student staff)
6/6/14	87	36	21	30
5/2/14	68	27	16	25
4/4/14	65	25	20	20
4/2/14	78	27	25	26
3/3/14	95	28	31	36
2/3/14	86	27	19	40
1/13/14	86	31	18	37
12/3/13	67	14	21	32

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