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• Track most every non-project request, called a "ticket".
  • A snapshot of "open" tickets: Title description, who it's assigned to, date it was created, its status, etc.
  • Monthly count of tickets per person completed.

Tools and Techniques

SWOT

• Strengths (internal)
• Weaknesses (internal)
• Opportunities (external)
• Threats (external)

Example

• http://www.leadershipthoughts.com/how-to-use-a-swot-analysis/

Context

• Contextual Visions and Missions

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