Page History

...

Common Error Messages

"Empty Service Ticket"

...

We have seen two different problems cause this message.

1. Check the clock and/or timezone on your computer being incorrectly set. Your computer's time must match within 5 minutes of the time on the Coral server and on Cornell authentication servers. Check that your clock and timezone are set correctly. Turn on network time update and again, make sure you have the correct timezone set. If the error persists, CNF IT staff will need to see the additional debug information from your Coral log or from the Java Console.
2. Your default project in Coral is not correctly set. This is easily fixed by any administrative staff or computing staff. This can happen if you join a second project and then leave your original project. Your links to the projects are correctly set, but upon leaving your original project, your default project is not correctly updated to an active project. Again, staff can easily fix this.

Additional causes will need further debug information from the Coral log or Java Console (see below).

"Not Authorized"

This is a very generic error message with a variety of causes. Your account might not be set up correctly in Coral, or something else may have gone wrong. CNF IT staff will need to see the additional debug information from your Coral log or from the Java Console (see below).

...