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However, Box Edit may be "good enough" to facilitate using files within my CU-based Box.com account.

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• Hence the desire for Box Edit to start and work correctly.

File share privileges too liberal, but only within Desktop Everywhere

Status

Friday morning, 5/8/15, with KeeneS:

• Keene Bomgar'd in to both my VDI and workstation Dell and confirmed report.
• Keene intends to work with Greg to develop theories and let me know if I can do any further tests.
• I suggested he create a Desktop Anywhere instance for himself and have Greg give him file share access to A&S file share analogous to mine and see if the issue can be replicated.

Original report, 5/3/15

I can see anyone’s files within our file share, such all directories here:

\\files.cornell.edu\as\chm\Users

I’m using my basic <oh10> account to log in (the only one I’m paying for within CIT’s VDI service); nothing special.

We have verified that permissions on the above directories are correct. Indeed, on any other Windows computer, permissions are respected. Thus I suspect the CIT VDI instance is giving me elevated privileges to my account in an unintended way.

More details: I just tested more directories and I can seem to see into any directory below <\as\chm\> AND everywhere below <\as\PHY\>. However, one level above those <\as\>, I was not able to get to other directories I tested at that level, FWIW.

To clarify: My basic <oh10> AD account should not get broad access to either of the Chm or Phy levels, even though my IT group supports both Chemistry and Physics. And I confirmed I cannot get access to them when using my <oh10> account from within other Windows systems, other than CIT’s VDI.

In this case, my directories are on a file server provisioned by A&S IT, a service used to support A&S staff and admin-related services.

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CU View blocked (Java plug-in)

Status

Friday morning, 5/8/15, with KeeneS:

• Ideally webcams should be using applications with signed certificates, if they must use Java at all. (Self-signing is not sufficient). Especially Cornell-based web cams!
• Asking web visitors to perform a configuration work-around (which doesn't even work in all instances, such as within Desktop Everywhere!), or even worse, ask them to lessen their security, is not a reasonable alternative.

Consider doing:

Have someone inform webcam of evolved expectations.

• Should it be the IT Security office, who can confirm this request is valid, and if so, has the credibility?

Original report

Pertains to all of the campus's views:

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FIXED: Quest tool upgrade delayed

Take-home, regarding any virtualized application in Desktop Everywhere

Any virtual application will require the Desktop Everywhere staff to update it specially.

• It's not part of the image, so updating the image's software leaves the virtual applications untouched (for better or worse!).
• Per Friday morning, 5/8/15, with KeeneS.

Original report

Quest server was upgraded over the weekend. By Monday morning (4/20/15), the Quest client was not updated so access to service via fat client not possible:

File share access

Status

Friday morning, 5/8/15, with KeeneS:

• I reported that this problem has not been seen for weeks. Thus, currently a non-issue.

Original report

A properly configured file share short-cut fails to work, per dialog presented below. And default of the dialog is to remove the short-cut-  ouch!

• The short-cut always works the second time it's selected.

Printing

Status

Friday morning, 5/8/15, with KeeneS:

• Keene will investigate adding our 2 ChemIT printers to CIT's printer server. And let me know.
• Service is not designed to work with printers directly, only with printer servers (anyone's).

Issue 3, below, can only be solved with boot-up scripts because of where date regarding default printer is stored.

• CIT does not have a stock script, etc. Thus, will just deal with it "as is".

Original report

1) Can't install a printer for which the driver is installed. (HP)

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Doesn't retain settings, such as "don't ask me again" or "remember this"

Status

Friday morning, 5/8/15, with KeeneS:

• For most of these issues, can only be solved with boot-up scripts because of where data regarding stored defaults are stored.

Original report

• CIT does not have any stock scripts for this kind of specialized functionality. Thus, will just deal with it "as is".

• iPhone: Trust this computer? I say Yes, and remember that. It won't remember it.
• MS Office: Stop auto-correcting. Such as automatically imposing formatting on bullet lists in Outlook:
  
• MS Office: In Outlook, does not remember that I added the delete button in my ribbon bar:
  
• Java: Symantec Endpoint Protection Manager:
  

  

• Adobe Acrobat:
  
• Default printer reverts off from "mine" to WebEx Document Loader (when does reversion occur? Everytime? Whenever WebEx updated? Other?)
  
  ...and..
  

Built-in camera

Status

Friday morning, 5/8/15, with KeeneS:

• asdf

Original report

Camera only works when object placed an inch or less from the lens. (Tested with Skype.) Won't detect or refresh otherwise. Odd!

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