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  • ChemIT to contact Brightworks at <help@brightworks.cc>.
    • This will create a ticket request with Brightworks.
  • Ensure David Neish is informed, if not directly involved.
    • Also inform MichaelL if expectation is a spend of greater than $500 to address the issue.
  • If urgent and presumed necessary, request action taken immediately.
    • If the service is expected to be more than 2 hours of Brightwork's billable time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work (since urgent!).

Current issues being dealt with, through Brightworks

  • Ticket#60376/CUChem/WebApp "ID" didn't feed to QB "NUM" for 24 records in mid-April.
    • Was: Ticket#60376/CUChem/WebApp "ID" not feeding to QB "NUM" anymore
  • Ticket#58816/CUChem/Add Office Supply Purchase Restriction Functionality