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Ideas and choices related to provisioning IT support for Lou Hand. |
Summary
Option 1:
PhysIT ChemIT is responsible for base-line IT support for : Lou Hand's single, primary computer.
- (Any printers, especially if networked?)
Nick Lou Hand is responsible for everything else, including his own work office computer, the USB printer at the MatLab computers, and the instrument computersIT support of peripherals, and mobile devices, and any additional computers.
Option 2:
Lou Hand is responsible for IT support for his own primary computer and all other technology devices.
Details
Networking and phones
For either Option 1 or Option 2, above:
PhysIT provides technical and administrative support (coordinated with Nancy Searles in Physics) for all Cornell CIT networking and telephones in the area, with the exception of the NickLou's office computer.
For Nick's office computer, he will administer the IP connections directly with CIT (AccessNet). Even for Nick's office computer, if networking or telephone service is not working, he will contact PhysIT, who shall determine the cause of the problem and request assistance from CIT Network and Communication Services (NCS) as necessary.
Management tools, including Active Directory ( a.k.a "The Domain" )
If Option 1, above:
PhysIT will configure computer's anti-virus software to report to PhysIT's anti-virus console.
PhysIT, as part of our standard management, attaches computers to the Cornell Active Directory service provided by CIT. Computers are placed in the Arts and Sciences Division, Physics Department Subdivision. As a a result of this, names for computers and user accounts can be somewhat limited (per CIT's requirements as part of managing this shared campus resource)..
This change would occur if PhysIT must re-do the computer's OS, or if that computer is replaced with another computer.
If Option 2, above:
Lou's Nick's office computer will not be connected to the centralized management/Cornell Active Directory services, and as such will not gain from centralized management PhysIT uses. Also, Nick's computer will not have an administrative account for PhysIT's use.
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Specific computer(s) | IT support from PhysIT | IT support from Nick Lou | Network, with notes | Other info | |||
|---|---|---|---|---|---|---|---|
Option 1 | Continue running MacOS 10.8, "as is", until computer has a problem not readily resolved without a clean install. | 2 Library computers | Convert to stand-up, lab kiosks. Continue running Win7. | Nick has Admin access to make changes directly, and is responsible for changes made. | Physics Admin | NO Deep Freeze (software used to prevent persistent changes made by user, often used for kiosks to make them more robust.) | |
Option 2 MatLab computers | On Nick's request, we can recommend replacement hardware, procure hardware, initially set up OS and default applications, as PhyIT's schedule permits. | Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration. | Nick has Admin access to make changes directly, and is responsible for changes made. | Physics Admin | and use. | AccessNet | NO Deep Freeze (software used to prevent persistent changes made by user, often used for kiosks to make them more robust.) |
Any networked printer? 1 Faculty room computer | Convert to a PhysIT staff computer. | Nick has Admin access to make changes directly, and is responsible for changes made. | Physics Admin | For faculty use, gated by physical and social means, not technical. | |||
Printer in Library (networked, laser) | Primary support, including: Configuration and troubleshooting. | Determine when operational needs or hassles warrant replacing the printer. | Physics Admin | No improvements desired. | |||
Nick's office computer | On Nick's request, we can recommend replacement hardware, procure hardware, initially set up OS and default applications, as PhyIT's schedule permits. | Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration. Responsible for following IT policies in configuration and use. | AccessNet | To-do, PhysIT: Revert the recently purchased computer away from PhysIT's image. | |||
Printer at MatLab station (USB, inkjet) | On Nick's request, we can recommend replacement hardware, procure hardware, as PhyIT's schedule permits. | Primary support, including: Configuration and troubleshooting. | n/a | No improvements desired | |||
Anything else in the lab, not listed above | n/a | All primary support provided by Nick. |
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Notes
A few best practices include:
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