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Meeting with the leads of the 2CUL TSI E-Resources Troubleshooting Team
The steering committee Steering Committee briefly discussed expectations for this meeting and were then joined by the Troubleshooting Team's two leads, Jesse and Susan.
For the moment, this is the only working group that has continued working past the end of Phase 1. The leads gave a brief overview of their activities: they have been modeling a joint troubleshooting service across the two institutions and have moved into working out possible workflows in detail. Although troubleshooting is more independent of Alma than some other areas of tech services activity, whether and when we move to Alma will still be a significant factor.
The steering committee Steering Committee and the leads discussed the Troubleshooting Team's recommendation that 2CUL purchase the Callisto e-resource monitoring system, and agreed that this seems to be an attractive first test case for joint implementation as 2CUL because it seems valuable, relatively easy to implement and relatively inexpensive. However, the Steering Committee requested more information on cost/benefits and also on any other recommendations for purchase that the Troubleshooting Team expects to make in the future (tracking system, ERM) so that this recommendation can be assessed in that broader context.
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