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- Comparable forms which are set to gather common data
OR - Separate email aliases, as we have now, which are set to push email to a common tracking system. The tracking system would then ideally give IP, DNS, Browser/OS, Referring URL. Are most tracking systems set up to be able to get this information, or will we need to use a form to gather the data and send it along to a tracking system.
- If permissions are not sent to the tracking system, we may need a procedure to look them up.
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- What issues immediately go to home institution? this list needs to be well-defined, as it can cause political headaches if handled incorrectly
- What can be handled jointly?
- What must wait until X system is better integrated?
- Need to assign point people at each institution to take questions from staff if we run into gray areas about who handles what problems
Possible Issues to Address
- Union issues?
- Privacy issues? includes staff - are we violating any privacy concerns at each institution; also includes any third party systems we might use for tracking - can we purge/anonymize patron data
- Vendors working with one CUL on the other's behalf, i.e. we're no their "contact of record"