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Create an inventory of all policies, practices, tools, and workflows related to e-resource troubleshooting at both institutions;

The team updated the existing 2CUL Systems used for E-Resources (updated March 1, 2013) - This spreadsheet describes the tools and systems used for various aspects of e-resource management at each CUL.  E-resource troubleshooting can require access to information and the ability to make changes to records in any of these systems, depending on the source of the problem. 
Each CUL maintains a Confluence wiki site to maintain policy, procedures, workflows, and best practice information for handling troubleshooting tasks.  Each wiki contains a considerable amount of information.   Work is underway to updating these wikis to a matching organizational scheme with special focus on making troubleshooting information readily available to staff at both CULs.

Identify dependencies and limitations inherent in working with different systems, user populations and e-resource packages and licensing;

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