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  • Conduct a thorough and systematic review of all existing technical services policies, practices and workflows at each institution , with a view towards reconciling them as much as possible.
  • Develop and test harmonized workflows.
  • Convene discussions and engage staff to conceptualize and build an integrated model for shared technical services operations, using a single LMS.
  • Ensure broad staff understanding and acceptance of the objectives, values, and implications of 2CUL technical services integration.
  • Advise on staffing changes, reorganization and job definitions.  Identify staff competencies needed for success in the 2CUL environment and training needs.

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