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Title | Role |
|---|---|
Director | Service Delivery goals. |
Service Owner | Drive the Service Delivery goals. |
Service Owner | Negotiating SLAs; OLAs for the Service. |
Service ManagerResponsible for internal planned outage communications. May be responsible for external planned outage communications | Accountable for the daily operation of the Service; may directly respond to service operation needs of Customers. |
Service Manager | In partnership with the Serivce Delivery Owner, drives the Service Delivery goals. |
Service Support TeamProvide timely outage status updates | Works with other Service Support Team members to achieve defined Service Delivery goals. |
APPENDICES and ATTACHMENTS follow the approval block.
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