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Title | Role |
|---|---|
Director | Service Delivery goals. |
Service Owner | Point of escalation for major incidentsDrive the Service Delivery goals. |
Service OwnerDeveloping and | executing the Service's outage communications plan. Executing the outage communications plan may be delegatedNegotiating SLAs; OLAs for the Service. |
Service Manager | Responsible for internal planned outage communications. May be responsible for external planned outage communications. |
Service Support Team | Provide timely outage status updates |
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