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Task Number

Task Description

Responsible Party

1.            

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Various

PEOPLE

Title

Role

Director

Service Delivery goals.

Service Owner

Point of escalation for major incidents.

Service Owner

Developing and executing the Service's outage communications plan. Executing the outage communications plan may be delegated.

Service Manager

Responsible for internal planned outage communications. May be responsible for external planned outage communications.

Service Support Team

Provide timely outage status updates

NOC

Provide internal communications support.

APPENDICES and ATTACHMENTS follow the approval block.

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