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Procedure identifies the processes used to complete a CIT LAMP Hosting Service request for a new customer account.
SERVICES
CIT Hosting Services
Included Service | Service Owner | Service Manager | Service Dependencies |
|---|---|---|---|
LAMP | Donna Taber | Jon Atherton | Service Support Team, DBA |
SCOPE
In Scope:
- Details the steps necessary to create a new LAMP Hosting Service account.
- Identifies the roles and responsibilities of CIT staff, regardless of reporting structure, necessary to create a new LAMP Hosting Service account.
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- Does not identify methods, steps or resources used by the Service Support Team or Database Administrator (DBA).
CARD (Contingencies, Assumptions, Requirements, Dependencies)
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Task Number | Task Description | Responsible Party | |||
|---|---|---|---|---|---|
1. | Report all incidents to the NOC every time (call 255-9900). Don't assume someone else will be doing this! | Service Owner/Service Support Team | 1.1 | Update the NOC regularly to keep them in the loop. Tier one services require hourly updates. | Service Owner/Service Support Team |
1.2 | Once resolved, provide outcome information to the NOC; include what happened and how you fixed it. | Service Owner/Service Support Team | |||
2. | Engage the service owner/service support team (if not already confirmed to be involved). | NOC | |||
2.1 | Provide internal communications support. | NOC | |||
2.2 | Update the CIT status page. | NOC | |||
2.3 | Involve Communication & Outreach when necessary. | NOC | |||
3 | | Various |
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