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CIT STANDARD OPERATING PROCEDURE |
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New User Account Request LAMP Service
Procedure Number: SOP 2010-LA001
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Date | Author | Version | Description |
3/911/2010 | ajl44 | 0.0 | New Document |
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| 0.9 | Final Draft |
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| 1.0 | Approved Document |
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BACKGROUND AND PURPOSE
Procedure identifies the processes used to complete a CIT Hosting Service customers need timely information regarding unplanned outages. In addition, responsible CIT departments must be notified. Status updates must be provided until outages are resolved.LAMP Hosting Service request for a new customer account
SERVICES
CIT Hosting Services
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- Details the steps necessary to communicate outages to CIT Hosting customerscreate a new LAMP Hosting Service account.
- Identifies the roles and responsibilities of CIT staff, regardless of reporting structure, necessary to communicate outages to CIT Hosting customerscreate a new LAMP Hosting Service account.
Out of Scope:
- Does not identify methods, steps or resources needed to resolve the outage issueused by the Service Support Team.
CARD (Contingencies, Assumptions, Requirements, Dependencies)
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