*** This version of Confluence is for testing only and contains a copy of content from June 29th 2026. No changes will be preserved. ***
...
DRP 20yy-000 Disaster Recovery Procedure Template
(None at this time, didn't know if we'd need to link this to a DR procedure later on). |
Revision History
Date | Author | Version | Description |
3/9/2010 | ajl44 | 0.0 | New Document |
|
|
|
|
|
| 0.9 | Final Draft |
|
| 1.0 | Approved Document |
|
|
|
|
...
Task Number | Task Description | Responsible Party |
|---|---|---|
1. | Report all incidents to the NOC every time (call 255-9900). Don't assume someone else will be doing this! | Service Owner/Service Support Team |
1.1 | Update the NOC regularly to keep them in the loop. Tier one services require hourly updates. | Service Owner/Service Support Team |
1.2 | Once resolved, provide outcome information to the NOC; include what happened and how you fixed it. | Service Owner/Service Support Team |
2. | Engage the service owner/service support team (if not already confirmed to be involved). | NOC |
2.1 | Provide internal communications support. | NOC |
2.2 | Update the CIT status page. | NOC |
2.3 | Involve Communication & Outreach when necessary. | NOC |
3 | | Various |
PEOPLE
(Indicate functional units, titles of individuals who are both responsible and accountable for this SOP. If applicable, indicate skill sets required to execute the SOP in the event that the assigned individuals are not in a capacity to do so.)
...
Title | Role |
|---|---|
Service Owner | Point of escalation for major incidents. |
Service Owner | Developing and executing the Service's outage communications plan. Executing the outage communications plan may be delegated. |
APPENDICES and ATTACHMENTS follow the approval block.
...