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SOP Template (replace "SOP Template" with the title of this standard operating procedure) |

Communication Unplanned Outages *

| Procedure Number:
SOP 20yy-000
"yy" is the year

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| Related Processes and Procedures:

DRP 20yy-000  Disaster Recovery Procedure Template
(Remove the above reference and include any Disaster Recovery, Standard Operating or other procedures related to the procedure documented herein). |
All text in "blue" should be removed from this document prior to release as final draft.

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BACKGROUND AND PURPOSE

(Provide any applicable background information and purpose of this document. For example, what are we trying to accomplish?)

Provide background material and purpose in this section. What is actually being recovered?

(If this section is not required, indicate "Not Applicable" rather than removing this section from the document).

SERVICES

(Specifically what services are covered within this procedure? What other services do these services depend on?)

CIT Hosting Service customers need timely information regarding unplanned outages. In addition, responsible CIT departments must be notified. Status updates must be provided until outages are resolved.

SERVICES

CIT Hosting ServicesServices included within the scope of this document are indicated below: The Service Owner, Service Manager and services the included services depend on are also listed. (This is a required section for this document.)

SCOPE

(What is in scope and what is not in scope for this procedure?)

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