Page History

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• Operational metrics associated with DS's support of over 300 staff, or 90% of the endowed staff, using about 450 systems.

  • Wiki Markup
    \# \[PeterM to provide\] of DS response tickets opennedopened on behalf of staff support-related work. \[Is this a valuable, obtainable metric?\!\] 

  • 120 staff systems deployed, most due to scheduled upgrades throughout the year.
  • DS supports148 laser printers (115 staff, 33 public).
  • Updating and managing 33 staff Windows-based laptops, in-person. 
• Reduction of 1 FTE in June 26. 2009. Joe Homza. 
• Added three more unit libraries to DS's staff support responsibilities. Engineering Library (Carpenter Hall), PSL (Clark Hall), and the Math Library (Malott Hall). Coordinated transition with Michelle Paolillo.
• Provided immediate, short-term services to staff support at the Management Library following Robin Shoemaker's death. Upgraded many staff systems and performed other services to bring systems closer to our standards.
• Supported the departure of a large number of library staff (early retirement and layoffs). Highlighted value of our departure procedures, which we created with CUL HR's input and support.
• DS successfully migrated all staff to the new MS Exchange server by mid-Nov. And by mid-November, almost 2/3 of library staff have moved from using Eudora or Thunderbird to MS Outlook.
• Upgraded staff desktop from various version of MS Office to MS Office 2007.
• Developed MS Remote Assistance capabilities, expanding on our service response options to provide more responsive services.
• Upgraded staff desktops from IE 6 to IE 8.
• Transition from DS-managed anti-virus services (SAV) to CIT-managed anti-virus service (SEP). Completion expected by end of December.
• Preparation and deployment (in December) of upgraded Voyager clients and Oracle 10.
• Select DLIT staff stations upgraded with larger monitors (or dual monitors).
• Provided attended support services to shared spaces. Including proactive and responsive technical support to the Library's annual Professional Develoment week effort.
• Abolished our "Greek Letter" divisions within our Active Directory authorization system.
• Coordination with CUL Accounting transitioning Olin Lib's Copy Center transition to Cornell Business Services.
• Expanded on Michelle Paolillo's BitBox web documentation resource for staff.

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• Operational metrics associated with DS's maintenance of 335 public systems in 2009.

  • Wiki Markup
    \# of \[PeterM to provide\] DS response tickets opennedopened on behalf of public system support-related work. \[Is this a valuable, obtainable metric?\!\] 

  • 54 public systems deployed due to scheduled upgrades in the summer. Olin Library and Fine Arts.
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• Summer: Coordinated with CUL Accounting regarding photocopier upgrades to multifunction printers.
• With Michelle Paolillo's lead, DS staff participated in creation of "Macs-on-the-Arts-Quad" report.
• Following Michelle Paolillo's brokering, DS staff successfully upgraded Management Library's public systems and established sustainable funding plan.

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• By the end of January, have all staff DS supports switched off Eudora or Thunderbird to Outlook. 
• With CIT and others, prepare for transition from Oracle Calendar to MS Exhange-based calendar (via Outlook). CIT currently aiming for ~May 2010.
• Become operationally proficient using ID Finder for the detection of sensitive data on staff systems by staff using those systems.
• Clarify DS's role regarding Management Library's staff support.
• Clarify DS's role regarding the Annex's special IT needs and associated support, and the provisioning of that specialized support.
• As part of the Olin Library renovation, we expect to participate in to move every staff member Olin Library . 
• Reduce staff costs of maintaining staff laptops. Hopefully through adoption of even more sophisticated desktop management tools that may be offered university-wide.
• Preparation and possible deployment of upgraded Voyager clients in May 2010.
• Reduce the number of staff using EZ-Backup for backups and work with CUL Accounting to possibly change the service's accounts.

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