Page History

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Keeping in mind that, "Not all that is measurable is worth measuring. Not all that is worth measuring is measurable".

• DS supports148 laser printers (115 staff, 33 public).DS supports over 300 staff, or 90% of the endowed staff, using about 450 systems.

  • Wiki Markup
    \# of DS response tickets openned on behalf of staff support-related work. \[Is this a valuable, obtainable metric?\!\] 

  • 120 staff systems deployed, most due to scheduled upgrades throughout the year.
  • DS supports148 laser printers (115 staff, 33 public).
  • Updating and managing 33 staff Windows-based laptops, in-person.
• DS maintained 335 public systems in 2009.

  • Wiki Markup
    \# of DS response tickets openned on behalf of public system support-related work. \[Is this a valuable, obtainable metric?\!\] 

  • 54 public systems deployed due to scheduled upgrades in the summer. Olin Library and Fine Arts.
• The CULIT (baseline IT desktop budget) covers about 800 desktops and laptops, both staff and public.

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